Toll Free: 866 291-7039
Accessibility Solutions Specialist

WE ARE NOT A “CHEAP“ INTERNET COMPANY !

In today’s business environment, we are finding more and more consumers are doing their research on the Internet. That’s great…after all, you’re on our website! However, we would like to emphasize that our core values of integrity and personalized customer service have not, and will not, be replaced by cheap but lousy service based on low-priced Internet bidding. We truly feel that there is an advantage for our clients in having a real, live, bricks-and-mortar facility and showroom where you can come see who we are, and “try before you buy”. We sincerely believe in good, “old-fashioned” values like honesty, integrity, and trust. And yes, we still honor handshake agreements! Our word is our bond, and always will be, no matter what else is out there on the Internet.

Testimonials

On Monday morning I called your company because our stairlift, purchased in July 2010, was not operating properly. My father who is wheelchair bound was returning home from a hospital procedure later that afternoon. Every staff person I spoke with made a genuine effort to help and responded with courtesy. A service technician came to our home within hours and fixed the stairlift, asking and answering questions that helped to pinpoint the problem and prevent it from reoccurring.
 
We truly appreciate the excellent service that your company provides for our family.
 
Thank you. Sincerely,
 
Helen C.

Good Morning everyone,
 
I just wanted to thank you all for the amazing work you have done to get this much needed lift for Reuel. This was our first BIG project for BIP and Mrs. Roberts couldn’t be happier with the results.
 
Richard and Phil, thank you for always putting Reuel’s needs at the forefront and for ensuring that everything ran smoothly. I am very fortunate to have you as my colleagues.
 
Thank you always,

A. Rivera

Dear Annie R.,
 
I want to say a special “Thank You.” You have done for me what I had waited for over 15 years. I am so pleased and blessed because of you; that we (Reuel) have access to and from the house without worries or accident.
 
I am not trying to ignore you; but have been rather very busy trying to coax Reuel to getting back into his routine. He has lost the touch of going out for therapy and has gotten so used to staying at home (6 weeks) that he is putting up a fight with us getting out of the house.
 
Gradually, we are getting him to go. I can see on his face how delighted he is while going up and down the “lift.” He laughs out loud and points to the “lift” (showing the people passing on the street.) I know he is happy for this privilege and so am I. All of the aides and really pleased and stressed free to bring him out of the house.
 
The City came and did the inspection last Thursday, March 5, 2015. Also, Dr. Olsen made a home visit on Saturday, March 7, 2015.
 
The whole set of the lift and walk-way is done beautifully; and I am very pleased. Thank you so very much, I appreciate all that you has done for this project and especially to my family.
 
Sincerely,
Donna R. (Mother)

Phil,
 
Rose and I want to express our appreciation for a job well done. It certainly is a pleasure to do business with a company that shows a sincere desire to satisfy a customer. Plus your mechanics are far and above the ordinary, efficiently professional and courteous. I urge you to use our job for any referrals, you can be assured of a good report.
 
Sincerely,
Joe and Rose Coury

Don, Phil,
 
I just left your company a positive review with Home Care. The ramp looks great! It was a pleasure dealing with both of you (and Susan). I will recommend your company to anyone that needs your type of services. Your ramp has taken away at least one of our problems.
 
Thanks,
Steve & Diane (C.)

Hi Don!
 
A GREAT BIG THANK YOU FOR ALL YOU HAVE DONE FOR MY DAUGHTER. Just wanted to tell you how pleased I am to know that it has been installed. What a relief.
 
I was thanking my Bible Study group today for their patience and prayers over the last 16 months and told them that it was finally installed. They all cheered and clapped.
 
Betty P.
*This testimonial was unsolicited and is an example of the customer service Alpha Care Supply strives to bring to our clients.

maria_testimonialIt is truly the greatest gift ever! That is, your kindness and professionalism as you graciously assisted me in my 7 month quest to obtain a handicap ramp at my Mom’s home!
 
The compassionate, professional installation team of Ronnie and Mark was such a terrific blessing! From their professional installation to their training for myself and my Mom’s aide, it was truly a wonderful experience!
 
Thankyou for your kindness!
 
Maria
 
*This testimonial was unsolicited and is an example of the customer service Alpha Care Supply strives to bring to our clients.

It’s been almost a year now since you installed our elevator, and I wanted to let you know that it is working absolutely terrific. We haven’t had a single issue and the lift works flawless.
 
You did a terrific job from start to finish, guiding us and keeping us informed throughout the process. I was very impressed that your team did such a clean and professional job, including the finishing touches on the surrounding walls and door frame. Each of your team member was quite friendly, and some of them even stayed til 9pm to finish the job! That’s some serious dedication.
Thanks again for a terrific job and great customer service.
 
Ismail
Bronx, NY

Hi,
 
I wanted to take a moment and let you know about my experience with your company. We recently purchased a stair chair lift and had your employee Ronny do the installation.
 
Ronny was extremely professional and knowledgable, and made the whole process enjoyable. Being a person who manages several of my own employees, I pay extra attention to workers who go the extra mile to do a good job and I am hoping you do the same. Ronny is a fabulous worker and I’m sure an asset to your company. Those qualities are hard to come by in today’s workforce. Thanks again for a great job!
 
Regards,
Diane Pomodore

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